Frequently Asked Questions
vtv99's answers to all your questions
Detailed and reliable answers to all your questions about accounts, bonuses, payments, betting, and casino have been compiled on this page.
It is natural to have many questions when using vtv99. From new players to experienced bettors, everyone needs help at some point. This FAQ page brings together the most frequently asked questions about casino games, account management, cricket betting, and withdrawals — so you can find answers quickly and with confidence. If you cannot find an answer to your question, our 24/7 support team is always here for you.
Casino & Table Games
Yes, both Teen Patti and Andar Bahar are available at vtv99. Teen Patti is a popular three-card game where the player tries to build the best hand against the dealer. Andar Bahar is even simpler: one card is placed in the middle, and you bet on which side will receive a matching card first. Just log in to your account and go to the Casino section to find these games.
Baccarat has two sides — Player and Banker. You can bet on either side or on a Tie. Each side is dealt two or three cards, and the side whose total points are closest to 9 wins. Tens and face cards are worth zero, and an Ace counts as 1. If the total is a two-digit number, only the second digit counts — for example, 15 counts as 5. The game is very easy to understand, making it a great starting point.
Absolutely. vtv99's live casino is fully optimized for mobile browsers. You can play directly from any Android or iOS device browser without downloading a separate app. With a good internet connection, you can enjoy HD-quality live streams. The interface adjusts automatically to fit your screen size.
Roulette bets fall into two main categories — inside and outside bets. Inside bets are placed on a specific number or a small group of numbers; the odds of winning are lower but the payout is higher. Outside bets cover options like red or black, odd or even, or high or low numbers; the odds of winning are higher but the payout is lower. Outside bets are a convenient starting point for beginners.
In live dealer games, a trained human dealer runs the game at a real table, and the entire session is broadcast live via high-quality cameras. You can watch the dealer from your browser and, in some cases, interact via chat. Everything — dealing cards or spinning the wheel — happens in real life, with no random number generator involved. This delivers a genuine casino experience.
Account Questions
To register, you generally need an active mobile number or email address, a strong password, and your date of birth. vtv99 is only for people aged 21 and above, so providing accurate age information is mandatory. Have your own bKash, Nagad, Rocket, or Upay number ready for payment purposes.
Generally, no. You can log in from any device using your username and password. For security, a verification code may be sent the first time you log in from a new device. If you cannot remember your password, use the "Forgot Password" option. One account can be used across multiple devices, though you may be logged out if you are signed in on more than one at the same time.
Yes, after logging in you can update your phone number, email, and some profile details from the Account Settings section. However, for security reasons, changing your full name or date of birth may require assistance from the support team. Before making any changes, make sure the details match your payment method, as your name must match when making withdrawals.
Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If the problem persists, contact our 24/7 live chat or email us at [email protected] — the support team will assist you promptly.
Cricket & Sports Betting
Yes, vtv99 offers betting on BPL, IPL, the T20 World Cup, and other international cricket events. You can bet on various markets such as match winner, top batsman, total runs, and over/under. Check the Sports section for the list of available events before placing your bets.
If a match is abandoned due to rain or any other reason and no result is declared, the stake is generally refunded. However, the specific rules depend on how much of the match was played and which market the bet was on. If in doubt, check the status in the Betting History section or ask support.
Yes, with an Accumulator or Parlay bet you can add multiple events together into a single bet. The odds for each selection are multiplied, so the payout can be much higher if you win. For example, you can combine the result of a match like Bangladesh vs India with the result of another tournament. Keep in mind — if any one selection is wrong, the entire bet is lost.
Yes, vtv99 has live in-play betting, allowing you to place bets in real time while a match is in progress. Odds change continuously based on how the game is going. You can quickly take advantage of opportunities when a wicket falls or a team's performance shifts. Go to the "Live" tab in the Sports section to see ongoing matches.
Odds determine how much you can win on your bet. Say a team has odds of 2.00 and you bet ৳1,000 — if you win, you get back ৳2,000 (your original ৳1,000 stake plus ৳1,000 profit). Higher odds mean a lower chance of winning but a bigger payout; lower odds mean the opposite. vtv99 displays odds in decimal format.
Withdrawal Questions
The minimum withdrawal amount at vtv99 is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before submitting a withdrawal request, make sure you have sufficient balance in your account and that any bonus wagering requirements have been met.
No, vtv99's withdrawal process is active 24 hours a day, 7 days a week. There are no extra delays at night or on holidays. Funds typically reach your mobile wallet or bank account within 30 minutes to 3 hours of submitting the request. Bank transfers may take slightly longer due to the bank's own processing time.
Yes, but the wagering requirement must be met first. vtv99's welcome bonus has a wagering requirement of 10x — applied only to the bonus amount. For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 (৳1,000 × 10) in bets before withdrawing. Once this condition is fulfilled, any amount earned from the bonus can be withdrawn.
Yes, this is an important rule. The bKash, Nagad, Rocket, or Upay number you use for withdrawals must be registered in your own name. Withdrawals to third-party numbers are not allowed. This is necessary to protect your funds and prevent fraud.
After submitting a withdrawal request, you can check its status in the "Transaction History" or "Withdrawals" section of your account. It will typically show a status of "Processing" or "Approved." Funds should arrive within 30 minutes to 3 hours — if they have not arrived after a long time, contact support.
vtv99 supports transfers to Bangladesh's major commercial banks — such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks. The minimum withdrawal for bank transfer is ৳1,000, and the account name must also match here. Bank transfers may take slightly longer than mobile wallets due to the bank's own processing steps.
Still can't find an answer?
Our support team is available in both Bengali and English, 7 days a week, 24 hours a day. Contact us directly via live chat or send us an email with any questions.