vtv99's Privacy Policy
Your personal information at vtv99 is fully protected — we ensure your privacy through SSL encryption and strict data protection practices.
1 Introduction & Scope
This privacy policy is a legal document of vtv99, describing in detail how personal information of platform users is collected, processed, stored, and protected. By using our services through the vtv99 website, mobile version, or any other digital channel, you are considered to have automatically agreed to the terms of this policy.
We believe that transparency is the foundation of trust. This document clearly states what information is collected, why it is collected, and how it is used.
Last Updated
This privacy policy may be revised from time to time. When changes take effect, we will publish the updated date on the website. Each user is advised to review this policy regularly to stay informed of the latest changes.
This policy is consistent with applicable data protection laws and regulations of Bangladesh.
2 Information We Collect
vtv99 only collects information that is necessary to provide our services, ensure security, and improve the user experience. The categories of information collected are described in detail below.
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for verification)
- Address and postal code
Financial & Payment Information
- bKash, Nagad, Rocket, or Upay account number (partial)
- Bank account details (Dutch-Bangla, BRAC, Islami Bank, etc.)
- Transaction history and amounts
- Deposit and withdrawal records
Technical & Device Information
- IP address and geographic location
- Browser type and version
- Device type (mobile / desktop / tablet)
- Operating system
- Cookies and session data
Gaming Activity Information
- Game play history and duration
- Betting patterns and statistics
- Preferred game categories
- Bonus usage history
- Account login and logout times
3 Purpose of Using Information
| Purpose | Details |
|---|---|
| Account Management | For registration verification, login security, and managing account settings. |
| Payment Processing | To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers. |
| Identity Verification (KYC) | To prevent money laundering and confirm age — only users aged 21 and above may open an account. |
| Customer Support | To provide assistance via 24/7 live chat or email and to resolve complaints. |
| Security & Fraud Prevention | To detect unusual activity, protect accounts, and block fraudulent transactions. |
| Service Improvement | To analyze user experience and improve platform functionality and the gaming experience. |
| Responsible Gaming | To monitor gaming behavior, identify problematic patterns, and provide support to users. |
| Legal Compliance | To comply with applicable laws and regulations and to respond to lawful requests from authorities. |
4 Cookies & Tracking Technology
vtv99 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser or device that make your browsing experience easier and more personalized.
Essential Cookies
Essential for the basic functionality of the platform. They maintain login sessions and ensure security. These cookies cannot be disabled.
Analytical Cookies
Help us understand how users interact with the site. This information is used to improve our service quality. You have the option to turn these off.
Preference Cookies
Used to remember your language preferences, display settings, and other personalized preferences. They ensure a smoother experience on your next visit.
Cookie Controls
Most modern browsers include cookie management features. You can view, delete, or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
By accessing our site, you are consenting to the use of non-essential cookies. You may withdraw this consent at any time.
5 Sharing Information with Third Parties
vtv99 never sells your personal information to third parties for commercial purposes. Information is shared only in the limited circumstances described below.
Service Provider Partners
We work with trusted partners for payment processing, identity verification, and managing technical infrastructure. These partners are contractually permitted to use information only for the purpose of providing specific services.
- Payment gateway services (bKash, Nagad, Rocket, Upay, and banking partners)
- Identity verification services
- Cloud hosting and data storage services
- Fraud detection services
Legal & Regulatory Authorities
We may be legally required to share information with authorities in the following circumstances:
- A valid court order or warrant
- Legal obligation to assist in a government investigation
- To comply with anti-money laundering regulations
- To assist in cybercrime investigations
6 Data Security Measures
vtv99 adopts industry-standard technical and administrative measures to protect your information. Our security framework is built on the following pillars.
SSL Encryption
All data transfers are protected by 256-bit SSL encryption, which prevents third parties from reading the information.
Firewall Protection
Advanced firewalls and intrusion detection systems guard our servers and databases around the clock.
Continuous Monitoring
Our security team monitors systems 24/7 and identifies unusual activity immediately.
Access Control
Only authorized staff can access user data within defined limits.
Steps in Case of a Security Breach
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law. Details about the extent of the breach, potential harm, and remedial actions will also be provided.
We follow an immediate response plan to limit the impact of any security incident and to re-secure user information.
7 User Rights
As a user of vtv99, you have the following rights regarding your personal information.
Right to Access
You may request at any time to find out what information we have stored about you, how it is being used, and with whom it has been shared.
Right to Rectification
If information stored in your account is incorrect or incomplete, you may request a correction. We will apply the correction as soon as possible.
Right to Erasure
You may request to close your account and delete your personal information. However, certain information may need to be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes. We will review your objection and take appropriate action.
Right to Data Portability
You may request a copy of your information in a machine-readable format. You can transfer this information to another service.
Right to Withdraw Consent
Where processing of your information is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect any processing that took place prior to it.
8 Data Retention Period
Retention Principles
vtv99 retains user information only for as long as necessary. Once the purpose of providing the service has been fulfilled or a user's account is closed, information is deleted or anonymized.
| Type of Information | Retention Period |
|---|---|
| Account Information | For as long as the account is active, and after closure as required by law. |
| Transaction Records | For the period required under financial regulations and tax laws. |
| KYC & Identity Verification Documents | The period determined by applicable law after the last transaction. |
| Customer Service Contact | Until the dispute resolution period ends. |
| Marketing Information | Until consent is withdrawn. |
| Technical Logs | Until the security review requirement is fulfilled. |
9 Protection of Minors
Age Restriction Policy
vtv99 strictly provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors.
Age verification is mandatory during the registration process. If any user creates an account with a false age and this is later proven, that account will be immediately closed and all related information will be deleted.
If you find out that someone is using our platform by concealing their age, please let us know at [email protected]. We will take prompt action.
10 Changes to the Policy
Notice of Changes
If there are significant changes to the privacy policy, we will post a clear notice on the website. Registered users may be notified by email.
If you continue using the site after changes take effect, you will be considered to have accepted the updated policy.
Review Recommendation
We advise users to review this page regularly. The update date will always be clearly mentioned at the top of this page.
If you have any questions about a change, our support team is ready to assist in both Bengali and English.
11 Contact & Support
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us through the following.
Have a privacy-related question?
vtv99's support team is available 24/7 to assist you in both Bengali and English.
Related Policies
Please also read the following documents to complete your experience:
- Terms & Conditions — Complete terms for using the platform
- Responsible Gaming — Guidelines for safe gaming
- About Us — Learn more about vtv99
- FAQ — Answers to common questions